Location:   Philippines, likely to be Makati District of Manila.

Contractor fee: Competitive – we look forward to discussing this with you.

Reports to: Head of Technical Operations.

Are you an experienced IT Engineer with Windows server and or Linux server experience? Are you looking for an exciting opportunity to work at an award-winning innovative digital consultancy? Are you smart, enthusiastic, and ready to help us architect modern, robust, and permanent software solutions? Then this is the opportunity you’ve been searching for!

Read on to find out if you could be a part of our exciting journey.

About the Role

We’re seeking a skilled and experienced TechOps Engineer who will complement and bolster our current team. You will be a key member of the TechOps team and work collaboratively across Reading Room, and the Rippleffect Group, as we build velocity to enable our core services to deliver 24/7 services to our global clients. It is an exciting time to join us as we continue to establish global presence beyond our current locations in Hong Kong, USA, Europe (Germany and Portugal) and the UK.

This role will be the first TechOps role in the region and initially be stand-alone, supported by the wider TechOps Team. Project leadership, self-motivation and collaboration will be essential skills. As we grow the team, there will be the opportunity to mentor and guide junior TechOps Support.

You will get to explore new technology and influence our ways of working within our collaborative environment, you will learn from our existing team while also being able to contribute your own ideas to help us progress and innovate.

We will support you in developing your skills and hope that you will help us develop ours, we are receptive to new solutions and love finding innovative ways of delivering modern software solutions. If you have something to contribute, such as new technology or a streamlined process, we will encourage you to explore and share your ideas.

About you

This is a key hire for our business, and we’re absolutely determined to seek out the very best Tech Ops Engineer to enhance the skills our existing team has.

This position will be to assist the Tech Ops team with hosting operations and related departmental projects. This could entail designing, building, and maintaining hosting environments. The role also may require the successful candidate to participate in an on-call rota.

Of course, to meet our expectations there are some key elements you must be prepared to evidence to us:

Required Skills, Knowledge & Experience

• Windows Server & IIS
• 2 years’ Linux experience
• Apache / Nginx configuration
• LAMP configurations
• 2 years of AWS and/or Azure* experience
• DNS management experience
• A strong technical background, excellent problem-solving skills, and the ability to work in a 24/7 support environment.
• Ability to multi-task in a fast-paced environment.
• Knowledgeable in computer applications, internet, troubleshooting and networking.
• Fast learner and can work with minimum supervision.
• Minimum 3 years of relevant experience operating in a similar role

Desired Skills

• Architecting and building complex web hosting
• Knowledge & use of Cloudflare or other CDN providers
• Knowledge & use of Datadog & its toolset
• Atlassian suite (Jira, Confluence, BitBucket)
• Drupal / WordPress / Umbraco or other technologies PHP, .NET
• Azure / AWS Automation tools
• Database management
• Understanding cybersecurity threats and mitigations

Specific Responsibilities

• Liaising with project management teams and clients using a ticket system, emails and phone calls.
• Providing technical support and recommendations.
• Producing documentation for other team members to utilise.
• Monitoring & maintaining systems security, performance, and availability.
• Assisting with the deployment & migration of websites and applications.
• Assisting department with internal projects.

About the Tech Ops Team

The Team is headed by the Head of Technical Operations and comprises a team of dedicated professionals and support engineers working from our UK (London and Lancaster) offices. We are actively looking to enhance our existing resource by recruiting engineers who can join the team and provided dedicated support in additional time zones.

Location

This role will work remotely until we establish a permanent presence in the Philippines, likely to be Makati District of Manila.

We are keen to support work/life balance and promote hybrid working. We encourage our associates to spend at least three days in an office per week in accordance with business need.

How to apply…

Do you like the sound of all of this? If so, we’d love to hear from you! Please send us your CV and a short paragraph telling us about you and why you would like to work with us, and we’ll be in touch.

Please submit your application through our careers site so that it is uploaded onto our recruitment system. We have tried to simplify the application process as much as possible, and won’t ask you to complete a lengthy application form – you can apply with your CV or LinkedIn profile - but if you don’t apply through our careers site, unfortunately we cannot always guarantee your application will be reviewed, or that you will receive a response, particularly if we receive strong interest in the role.

The interview process will consist of an initial 2 stages... the first will be an introductory call for you and us to find out a bit more about each other and consider if it could be the right opportunity for you and your skills; the second stage would be a competency-based and behavioural interview with the Hiring Manager, and a team member. Please contact us if you require any reasonable adjustment(s) for the application process or interview stage.

Please note: Whilst we would like to acknowledge every application received, it may not be possible for us to do so if we receive a high number of applications. If you do not hear back from us within two weeks of submitting your application it will be because your application has not been successful.

Given the nature of the business and our clients’ requirements, any job offers issued will be conditional upon the return of a satisfactory basic DBS check (or country equivalent) and employment references.

Reading Room is committed to encouraging equality, diversity and inclusion among our workforce and everyone we work with, and eliminating unlawful discrimination. We base all our employment decisions on merit, job requirements and business needs. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

Find out more...https://www.readingroom.com/